Terms of service

Terms of Service

Brick City On Tour Terms & Conditions

Welcome to Brick City On Tour, a travel and lifestyle brand offering luggage and travel accessories designed for people going places.

By accessing our website, browsing our store, or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully before making a purchase.

Definitions

Customer / Consumer
An individual purchasing products for personal, non-commercial use.

Distance Contract
A purchase made through our website without in-person interaction.

Durable Medium
Any method that allows information to be stored unchanged, such as email or downloadable documents.

Applicability

These Terms apply to all purchases made through the Brick City On Tour website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

If any provision is unclear, it will be interpreted in favour of the customer where required by applicable consumer law.

Our Products

Brick City On Tour sells luggage and travel accessories, including but not limited to:

Luggage
Travel bags
Packing cubes
Toiletry bags
Passport holders
Luggage tags
Tech organisers
Travel accessories

We aim to ensure all product information, descriptions, pricing, and imagery are accurate. However, minor variations in colour, finish, texture, size, or appearance may occur due to lighting, screen settings, manufacturing processes, or material differences.

Pricing

All prices are listed in AUD, unless otherwise stated.

Brick City On Tour reserves the right to update prices, promotions, product availability, and shipping fees at any time.

If a pricing error occurs, we reserve the right to cancel the order and provide a refund.

Customers are responsible for any additional charges, taxes, duties, or fees that may apply based on their location or payment provider.

Order Process

Orders are confirmed once full payment has been received.

After placing an order, you will receive an order confirmation email using the email address provided at checkout.

Payments are processed securely through trusted third-party payment providers.

Brick City On Tour reserves the right to cancel or refuse an order if there is suspected fraud, a pricing error, stock availability issue, payment issue, or incorrect customer information.

Payments

Full payment is required at checkout.

We accept the following payment methods:

Credit cards
Debit cards
PayPal
Apple Pay
Google Pay

Payment availability may vary depending on your device, location, and the payment options displayed at checkout.

Shipping & Delivery

Brick City On Tour currently ships within Australia.

Deliveries are made Monday to Friday. We do not deliver on weekends or public holidays.

Order Cut-Off Times

Orders placed before 1:00 PM are shipped the same business day.

Orders placed after 1:00 PM are shipped the next business day.

Estimated Delivery Times

Standard Delivery: 4–7 working days
Express Delivery: 3–5 working days
Priority Delivery: 2–4 working days

Delivery times may vary depending on your location, especially for remote areas.

Delays may occur due to courier disruptions, high demand, weather events, public holidays, logistics issues, or other circumstances outside our control.

Orders are shipped to the delivery address provided at checkout. Please ensure your shipping details are correct before completing your order.

Brick City On Tour is not responsible for delays, lost parcels, or delivery issues caused by incorrect or incomplete customer information.

If delivery fails due to an incorrect address, missed delivery, refusal to accept delivery, or failure to collect a parcel, additional shipping fees may apply.

Returns

Eligible items may be returned within 14 days of delivery.

To qualify for a return:

Items must be unused
Items must be in original packaging
Items must be in resellable condition
All tags, labels, inserts, and accessories must be included
Proof of purchase must be provided

Change of mind returns are accepted, provided the item meets the return conditions above.

Return shipping costs are the customer’s responsibility unless the item is faulty, defective, or incorrect.

Non-Returnable Items

Unless required by applicable consumer law, we do not accept returns for:

Items that have been used
Items damaged by the customer
Items returned without original packaging
Sale or clearance items, unless faulty
Personalised or custom products, unless faulty
Gift cards, where applicable

Refunds

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your payment provider.

Store credit may be offered in some circumstances.

Exchanges may be accepted, subject to stock availability.

Product Quality

All products are checked for quality before dispatch where possible.

Please note that luggage and travel accessories may experience normal wear and tear through use, especially when exposed to travel conditions, airline handling, transit, weather, repeated movement, or surface contact.

Product colours, dimensions, finishes, and textures may vary slightly from what appears on screen.

Any product issue must be reported within 14 days of delivery.

Warranty

Brick City On Tour offers a 12-month limited warranty covering manufacturing defects only.

This warranty does not cover:

Airline, airport, or carrier damage
Scratches, scuffs, dents, or marks from regular travel use
Damage caused by overpacking
Damage caused by misuse or improper handling
Accidental damage
Normal wear and tear
Damage caused by water, heat, impact, or improper cleaning
Damage caused by pets, excessive force, neglect, or improper storage
Cosmetic changes caused by regular use

If you believe your item has a manufacturing defect, please contact us at groupbrickcity@gmail.com with your order number, photos, and a clear description of the issue.

Complaints & Customer Support

If you have an issue with your order, please contact us within 7 days of receiving your item.

Please include:

Your order number
Your full name
A clear description of the issue
Photos or supporting evidence, where relevant

Our team aims to respond within 2 business days.

Valid complaints may be resolved through:

Replacement
Refund
Store credit
Exchange, subject to stock availability
Alternative resolution agreed between both parties

Dispute Resolution

Brick City On Tour aims to resolve disputes fairly, efficiently, and in good faith.

If a dispute cannot be resolved directly, it may be referred to an independent mediator or appropriate dispute resolution body where applicable.

Force Majeure

Brick City On Tour is not responsible for delays, failures, or disruptions caused by events outside our reasonable control, including but not limited to:

Natural disasters
Extreme weather events
Shipping carrier disruptions
Supply chain issues
Public holidays
Customs or logistics delays
Strikes or labour disruptions
Technology outages
Government restrictions
Pandemics or public health events

Limitation of Liability

To the fullest extent permitted by law, Brick City On Tour is not liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms excludes, restricts, or modifies any consumer rights that cannot be excluded under applicable law.

Website Use

You agree not to use our website for any unlawful, harmful, fraudulent, or abusive purpose.

You must not attempt to interfere with the security, functionality, performance, or operation of the website.

We reserve the right to restrict or terminate access to our website where misuse, fraud, or suspicious activity is identified.

Intellectual Property

All content on the Brick City On Tour website, including logos, product names, imagery, copy, graphics, design elements, and branding, is owned by or licensed to Brick City On Tour.

You may not copy, reproduce, distribute, modify, or use any content from our website without prior written permission.

Governing Law

These Terms are governed by the laws of Australia unless local consumer protection laws provide otherwise.

Changes to These Terms

Brick City On Tour reserves the right to update these Terms at any time.

Updated versions will be posted on this page and will take effect immediately upon publication.

Your continued use of our website after changes are published means you accept the updated Terms.

Contact Us

For questions about these Terms, your order, or our products, please contact us:

Email: groupbrickcity@gmail.com
Phone: +1 (914) 432-9970

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