Contact Us

Have a question about your order, our products, shipping, returns, or anything else? We’re here to help.

At Brick City On Tour, we aim to make your shopping experience smooth, simple, and stress-free.

Customer Support

Email: groupbrickcity@gmail.com
Phone: +1 (914) 432-9970

Our team aims to respond within 2 business days.

Before You Contact Us

To help us assist you faster, please include the following details where relevant:

• Your full name

• Your order number

• The email address used at checkout

• A clear description of your enquiry

• Photos or supporting information, if your enquiry relates to a product issue

Order Enquiries

For questions about your order, delivery status, tracking details, or shipping address, please contact us using the details above.

Returns & Refunds

For returns, exchanges, refunds, or warranty enquiries, please contact us before sending any item back.

Our team will review your request and provide the next steps.

Business Details

Legal Name: BRICKCITY GROUP PTY LIMITED
Trading Name: Brick City On Tour
Registration Number: 80355801
Registered Address: FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG

Support Hours

Customer support is available Monday to Friday, excluding public holidays.