Shipping policy

Shipping Policy

At Brick City On Tour, we aim to process and ship your order as quickly and efficiently as possible.

Please review our shipping policy below before placing your order.

Shipping Locations

Brick City On Tour currently ships within the Australia.

We do not currently offer international shipping.

Delivery Days

Deliveries are made from Monday to Friday.

There are no deliveries on weekends or public holidays.

Order Processing & Cut-Off Times

Orders placed before 1:00 PM will be shipped the same business day.

Orders placed after 1:00 PM will be shipped the next business day.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

Estimated delivery times are as follows:

Shipping Method Estimated Delivery Time
Standard Delivery 4–7 working days
Express Delivery 3–5 working days
Priority Delivery 2–4 working days

Delivery times may vary depending on your location, especially for remote areas.

Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your order.

Any available shipping options will be shown at checkout based on your delivery address.

Delivery Address

Orders are shipped to the delivery address provided at checkout.

Please ensure your shipping details are accurate before completing your order. Brick City On Tour is not responsible for delays, lost parcels, or delivery issues caused by incorrect or incomplete customer information.

If an order is returned to us due to an incorrect address, missed delivery, refusal to accept delivery, or failure to collect the parcel, additional shipping fees may apply.

Delivery Delays

While we aim to meet the estimated delivery timeframes, delays may occur due to circumstances outside our control, including but not limited to:

  • Courier or carrier disruptions

  • High order volumes

  • Weather events

  • Public holidays

  • Remote delivery locations

  • Logistics delays

  • Supply chain disruptions

  • Events beyond our reasonable control

Brick City On Tour is not responsible for delays caused by shipping carriers or events outside our control.

Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you.

When contacting us, please include:

  • Your order number

  • Your full name

  • Your delivery address

  • Any tracking details, if available

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

  • A clear description of the issue

We will review the issue and advise on the next steps.

Order Tracking

Where tracking is available, tracking details will be sent to the email address provided at checkout.

Please allow time for tracking information to update after your order has been dispatched.

Customer Support

For shipping enquiries, please contact us:

Email: groupbrickcity@gmail.com
Phone: +1 (914) 432-9970

Our team aims to respond within 2 business days.